Support

Contact us

Use the secure form below for technical, privacy, account or AI-response help. You can also email support@nursemate.study. Do not include identifiable patient information.

Report a problem with an AI response

Challis’s replies are AI-generated and can be wrong. If a response was incorrect, inappropriate or concerning, use Report this response directly under the reply in Challis. You can also choose AI response in the form above. Do not include real patient information.

Delete your account

You don’t need to contact us: go to Settings → Delete account in the app. Deletion is immediate and permanently removes your account and all study data. If you’ve lost access to your account, email us from the address you signed up with in the support form and we’ll help.

Common questions

• Is NurseMate medical advice? No — it’s a study tool only. See the Terms of use.
• What happens to my voice recordings? Audio is transcribed and then discarded; only the text is kept as part of your chat history. Details in the Privacy policy.
• Can I use it without an account? An account is needed so your progress, weak topics and uploads stay yours and private.